Sincere Regrets

February 23rd, 2015

Billy portrait

By Billy Kaplan, President & Clinical Director

Creating and facilitating communication is essential to what I do as a therapist. I help people to “communicate” with themselves, and to understand themselves in new ways so that they can make positive changes in their lives to feel and function better. And I help family members communicate with each other for much the same reason.

So it was especially troubling, recently, when I discovered that we at House Calls Counseling had a significant communications failure. I learned that a problem with our phone system meant that we had not been receiving voice-mail messages from people who had been reaching out to us for services when we were out of the office. Horrifically, this has been going on since last June!

So, to anyone who has left a message for us seeking services and who has not yet received a phone call in return, please allow me to offer my most sincere apology. I am deeply sorry your call for assistance went unanswered.

We are now working diligently to reach out to everyone who has called us. Though we are working as swiftly as is possible, I have to admit it will take time for us to reach each of you. I strongly suspect that most of you have obtained support from other sources – I’m sure I would have done the same.

If, however, you reached out to us and we didn’t respond, AND you have not yet connected with someone to provide you with competent, attachment- and trauma-focused services, please know that while we are working to call everyone who has contacted us, we welcome your call again (847.256.2000 x201). We have fixed our phone system, so your call to us now will be responded to in short order!